Terms & Conditions

Please review the terms and conditions relating to this reservation.  Your reservation to use one of our condominiums or beach homes signifies your agreement and acceptance of the Terms & Conditions listed on this website.

Renter must be 25 years of age to reserve a unit and check-in.  We have a fiduciary responsibility to the owners of each condo and resort and must ask for photo ID.

Deposits & Payments

For reservations made 30 days or more prior to check-in a $300.00 non-refundable deposit is required. A credit card is required for the deposit.

Total payment is due 30 days before check-in. For reservations made within 30 days of arrival, the entire amount is due at the moment of reservation.

Damage Deposit

In lieu of a cash Damage Deposit, an amount of $200 will be authorized on your credit card, but not charged, thirty days prior to check-in.  The authorization for this charge is held against your credit card’s credit limit until the unit is inspected after your departure.  With a clear inspection, the $200 Damage Deposit authorization will be released.  If there are damages or extensive cleaning charges reported on the unit, those funds will be collected from your credit card.  Additionally,  Renter hereby authorizes Emerald Coast Resort Management Group, LLC to charge the credit card for the cost of repairs, replacement, services, telephone charges or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, Renter shall be responsible for damage costs exceeding the security deposit, including collection costs and attorney’s fees. Documentation detailing excessive damages and a list of repair expenses will be provided to the renter, unit owner and legal authorities.

Fees

A fee of $35.00 will be charged for all returned checks.

Cancellations & Refunds

If you cancel your reservation 30 days or longer prior to the date of your scheduled arrival, all money collected by Emerald Coast Resorts Management Group will be returned to you, minus the $300.00 reservation deposit.

If you cancel your reservation 29 days or less prior to the date of your scheduled arrival, Customer will forfeit all monies collected by Emerald Coast Management Resorts Group, unless another guest reserves unit for same time period and original rate.

All notice of cancellation must be in writing or emailed to reservations@ecrmg.com

Should the owner of any property elect to remove their property from our rental program, the guest shall not hold Emerald Coast Resorts Management Group, LLC liable. In such an instance, the guest will be relocated to comparable accommodations determined by the rental agency. If comparable accommodations are not available, the guest will receive a full refund.

Emerald Coast Resorts Management Group, LLC is not responsible for events beyond our control, e.g. inclement weather, maintenance issues. Optional travel insurance may be purchased at the time of making initial reservation payment. Travel insurance guarantees that in the event of a medical emergency or weather hindrances, you will receive a full refund, less the administration fee. Please ask a reservation specialist for additional information on travel insurance.

Check-In / Checkout

Upon receipt of your payment, your Reservation Confirmation will be emailed to you. Enclosed will be the office address with directions. Renter must sign for keys in person.

Check-In is between 4:00 PM and 6:00 pm.

If you are a late check-in please call 850-236-7107 for lock box instructions.  

Check-Out is 10:00 AM. No exceptions!

Renter and Renter’s entire party must vacate the property and return the keys to the office not later than 10:00 am. Failure to check out on time could result in a $50 late fee. For lost keys, $25 will be charged. All home and condos are cleaned and inspected upon your departure and the cost is included in your rental fee.

Home & Condo Equipment

All homes and condos are privately owned and equipped for basic vacation needs. Bed linens are provided. Towels are provided for all rental properties managed by Emerald Coast Resorts Management Group, LLC. Kitchen utensils and a starter supply of soap and paper products are made available for all rentals. You will need to bring or purchase additional supplies.

Telephones are provided. Local calls are free. Use a calling card or dial collect to place long distance calls.

Maintenance problems in the home or condo will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment, which includes TV’s, VCR’s, DVD’s, air condition units, hot water heaters, stoves, refrigerators, door locks, etc.

Maximum Occupancy

Each property has a specific maximum overnight occupancy. Take note of the maximum number of guests allowed for an overnight stay in the homes and condos before making your reservation.  Some resorts STRICTLY limit the number of wristbands or other means of identifying guests to the number of sleeping guests allowed in each unit and make no allowance for additional guests.

Gatherings

Our properties are located in residential areas and are rented for personal vacation and family use only. Parties and other large gatherings are not allowed in individual units. Violators risk forfeiture of their deposit, rental fees, and eviction.  Units are closely monitored during Spring Break each year and documented evictions have occurred in some resorts for overcrowding and partying in individual units.  While we encourage young adults to reserve our condominiums to enjoy the beach and the surrounding areas and venues of Spring Break entertainment, Emerald Coast Resorts Management Group strives to provide clean, secure and comfortable condominiums for the quiet enjoyment or our clients and guests and will not tolerate annoying, unruly or uncivil behavior.

No Smoking

All homes and condos are Non-Smoking! No exceptions - $500 fee imposed for cleanup and freshening of the unit after a smoking violation is discovered. Please do not reserve one of our units if you plan to smoke in them.  The owners of our units are adamant about the No Smoking policy and we have a fiduciary responsibility to see that their concerns are met and dealt with appropriately.

Pet Policy

Some of our condos are pet friendly, and are clearly noted, but most of them do not allow pets and charge a $300 fine if discovered.  This is because many of our guests are allergic to pet dander and we must use extraordinary methods to clean the unit after a pet is discovered in the unit.  Additionally, some resorts are Not Pet Friendly for all units and impose their own fines and fees if they are discovered.

Cleaning

Renter agrees to maintain the cleanliness of the premises during the occupancy and to leave the premises in good condition upon departure. Long term rental requires a monthly cleaning service that is covered in the rental price.

Additional Provisions

The agent may enter the premises at any time in the event of emergency, but will use its best efforts to give 24-hour notice for normal maintenance or sales inspections.  During Spring Break, the unit may be inspected during the course of the week to be sure that the occupants are cooperating with the rules related to excessive overnight guests, smoking and parties.

Disclaimer

Although each property will be completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. We reserve the right to change units for any reason.

Furthermore, the Renter agrees that Emerald Coast Resorts Management Group, LLC shall not be liable to Renter, Renter’s guests, invitees or any other person for any injury, loss or damage to any person or property on or about the rental premises. Renter shall hold Emerald Beach Resorts Management Group, LLC harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that Emerald Beach Resorts Management Group, LLC acting solely in the capacity of Agent for the property owner, assumes no liability thereunder.